FAQ

You can conveniently place an order on 99Diecast without creating an account. We offer guest checkout for your ease and flexibility. Simply proceed through the checkout process as a guest and enter your billing and shipping information to complete your order.

Even for guest orders, you can still track your package. We'll send you a confirmation email with your order number, which you can use to track your shipment on our website. To ensure you receive the email notification, please be sure to provide a valid email address during checkout. This way, you can stay informed about the delivery status of your purchase, regardless of whether you have an account or not.

However, we highly recommend creating an account for an even smoother diecast experience! Here are some benefits you'll enjoy:

• Faster checkout: Save your billing and shipping information for future purchases, making checkout a breeze.
• Order tracking: Easily track your purchases with your account login, no need to search for emails.
• Order history: View your past purchases and easily reorder favorites or revisit past gems.
• Wishlist creation: Create a wishlist to keep track of items you want to keep an eye on

We understand you're eager to track your order! Here's some steps to take before contacting us:

• Check your inbox: Shopify typically sends order confirmation emails shortly after your order is placed. Be sure to check your spam folder as well, in case it was filtered there.
• Wait for processing: In some cases, especially if your payment is pending authorization, there might be a slight delay in sending the confirmation email.

Didn't receive your confirmation within 24 hours?

If you haven't received your confirmation email after 24 hours, don't hesitate to Contact Us. We'll be happy to help locate your order details.

Track Your Order with Your Account

For your convenience, if you have a 99Diecast account, you can easily track all your orders by logging in at: https://account.99diecast.com/

We strive to fulfill all confirmed orders. However, there are rare instances where an order might be canceled. Here are some possible reasons:

• Stock Issues: In rare cases, an item you ordered might become unavailable due to unforeseen circumstances. If this happens, we'll promptly notify you and issue a full refund for the canceled item(s).

• Customer Cancellation Request: You are able to cancel an order before we begin fulfilling the order. If you wish to cancel an order, please Contact Us as soon as possible. We'll do our best to accommodate your request, provided the order hasn't already shipped.

• Payment Issues: Occasionally, a payment may not be authorized by your bank or financial institution. If this occurs, your order will be automatically canceled. We recommend contacting your bank to resolve any payment authorization issues and then retrying your order.

• Fraud Prevention: We utilize a trusted third-party service to help prevent fraudulent activity. In some instances, this service might flag an order for review. If this happens, we'll contact you to verify the order's legitimacy.

If you believe your order was canceled in error:

We understand that order cancellations can be frustrating. If you believe your order was canceled incorrectly, please don't hesitate to reach out to our support team HERE. They'll be happy to investigate the situation and assist you further.

We understand that plans can change. If you need to cancel your order, we'll do our best to accommodate your request, provided it hasn't already begun fulfillment. 

Here's how to initiate an order cancellation:

• Contact Us Promptly: The sooner you contact us, the higher the chance we can cancel your order before it ships. Please reach out as soon as possible.

• Use Our Support Channels: To ensure a timely response, please contact us through one of our dedicated support channels HERE. 

Unfortunately, once an order is shipped, we cannot cancel it.

However, you can still return the unopened and unused items following our standard Return Policy. 

We recommend reviewing your order details carefully before submitting it. If you have any questions about an item or our cancellation policy, please don't hesitate to contact us before placing your order.

Because of the nature of our fulfillment process, once an order is confirmed, its contents cannot be altered. This includes combining multiple orders into one. 

However, we understand mistakes happen. If you realize you've made an error on your order, or have a question about an existing order, we encourage you to reach out to our support team as soon as possible.

Here's why contacting support is your best course of action:

• Timely Intervention: The sooner you contact us, the higher the chance we can intervene before your order is shipped. Our support team will be happy to explore any options available to address your situation.

• Solution-Oriented Approach: Our support representatives are knowledgeable and empowered to find solutions whenever possible. They may be able to suggest alternative solutions or guide you through the cancellation and re-order process, depending on the circumstances.

Use our Contact Page to begin an inquiry.

We recommend double-checking your order details before submitting it. If you have any questions about an item or our fulfillment process, please don't hesitate to contact us before placing your order.

Here's a breakdown to estimate your order's arrival time:

• Order Processing: We typically process orders within 2 business days (excluding weekends and holidays). 

• Shipping Options & Estimates: You'll see estimated delivery times for various shipping options at checkout. These depend on your location and chosen service.

• Tracking Your Order: Once your order ships, you'll receive a confirmation email with a tracking number for real-time progress updates.

For the most accurate time frame, visit our Shipping Policy which details processing times and estimated delivery windows.

At this time, 99Diecast offers domestic shipping within the United States. We're working on expanding our reach to international customers soon!

Interested in an International Order?

While our website doesn't facilitate international orders yet, we're happy to explore options. Feel free to reach out to our supportive team HERE and we'll discuss fulfilling your international order request.

Shipping costs depend on your order and chosen service. Here's a breakdown of our domestic shipping options:

• Flat Rate Shipping: We offer a flat rate of $6.99 for standard domestic shipping within the contiguous United States.

• Free Shipping: Enjoy free shipping on orders over $75 (after discounts and before shipping / taxes). Some exclusions may apply. Please note, free shipping applies to the contiguous United States – rates may differ for Alaska, Hawaii, and US Territories.

• Expedited Shipping: We understand you might want your collectibles fast! We offer expedited shipping at checkout for $12.99 (availability and speed based on location.) You'll see the estimated delivery time and cost for expedited options during checkout.

To Get the Most Accurate Cost:

For the most accurate shipping cost for your order, simply visit your cart and proceed to checkout. There, you'll see the available shipping options and their corresponding costs based on your location and chosen service.

We recommend reviewing our comprehensive Shipping Policy for complete details on processing times, costs, delivery estimates, and more.

Absolutely! You can easily track all of your orders with us. Here's how:

• Confirmation Email: Once your order ships, you'll receive a confirmation email containing a tracking number. You can use this number to track your package's progress on the carrier's website.

• ShopPay Tracking: If you used ShopPay at checkout, you can conveniently track your order directly within the Shop App.

• Account Page: If you have an account, you can view all of your orders there. You can access your account HERE. 

Contact us if you have any issues finding your account. 

You can return unopened and unused items within 14 days of receiving them.

To initiate a return:

• Contact Customer Support: Our friendly support team is here to help! You can use our Contact Page to request a return authorization.

Remember:

• You'll need a return authorization from customer support before returning your item.
• Only unopened and unused items within 14 days of receipt are eligible for return.

We recommend visiting our comprehensive Return Policy for a full explanation of our return process, eligibility criteria, timeframes, and more.

Unfortunately, we cannot exchange items. Any returns will be processed as a refund to the original payment method or as store credit. 

In the rare event that your order arrives damaged or faulty, contact our support within 14 days of receiving it to begin the return process.

To initiate a return:

• Contact Customer Support: Our friendly support team is here to help! Reach out to them HERE to request a return authorization.

Remember:

• You'll need a return authorization from customer support before returning your item.
• You may be asked to provide some details about the damaged items before your return is processed. 

We recommend visiting our comprehensive Return Policy for a full explanation of our return process, eligibility criteria, timeframes, and more.

We understand specifics are important to collectors. This is why we try to make unique listings for most variations of products that were produced. We provide the series, sub-series, year and often details such as color, wheel type, and physical features if there are different versions. If you are ever concerned about a specific variation - don't hesitate to reach out and we will make sure you find the variation you are looking for.

Some special edition products include extra boxes, protectors, or accessories in addition to the original packaging. If something appears in our photos, you can assume you will receive them unless otherwise noted in a label, description, or condition. If you ever have a question, please reach out to us and we will confirm what is included with this product.

In some limited editions, you might see a serial number in the photos. Unless otherwise noted in the title and details, the product you receive may or may not match the one shown.

If the listing shows a year, your product will be from that year (Note: this is the set year, not the production year which is often printed on the packaging or product itself.)

Some of our listings may show several years. This is because some products were released across multiple years with very little or no change to the packaging. For these situations, we grouped them all into one listing. You will receive a product from one of the years shown.

We currently do not offer gift cards. We hope to introduce gift cards to our store in the near future. 

If you have store credit, you will be able to see it when logged into your 99Diecast account. You can visit your account details HERE. You will also see your available store credit in the checkout process if you are logged into your account. 

To use available credit, simply select it as a payment method during checkout. 

Some store credit may have an expiration date. If you have multiple store credits with different expiration dates, then the balance is debited from the credit that has the closest expiry date.